![]() ![]() In addition, for the Department of Public Health and its providers, EIM/ESM is a single, agency-wide point of client service management. It replaces paper-based invoicing and streamlines billing for providers and agencies. The Home and Community Services Information System (HCSIS) is a web based service that allows Service Providers and the Department to file clinical information and reports on incidents, medication occurrences, restraints, and investigations.Įnterprise Invoice Management/Enterprise Service ManagementĮnterprise Invoice/Service Management (EIM/ESM) is an Internet billing and reporting service. Home and Community Service Information System The Children’s Behavioral Health Initiative (CBHI/CANS) allows MassHealth providers who have contracted for a service use medical necessity criteria established by MassHealth to evaluate whether a member has a medical need for a service. The Cannabis Control Commission registers qualifying patients, personal caregivers, Registered Marijuana Dispensaries (RMD), and RMD agents. Virtual Gateway plays a major role supporting many of EOHHS’ strategic initiatives, including: Residents, human service clients, community provider organizations, and government workers use the Virtual Gateway every day to access services or to conduct business with EOHHS. Today the number of Massachusetts consumers, providers and agency workers accessing the Virtual Gateway has grown to over 1 million. Toward that end, the Virtual Gateway has improved access to human services while streamlining service provisions. The Virtual Gateway reflects the Commonwealth’s effort, like many other state and local governments, to bring state-of-the-art customer service practices to the public sector.
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